Mass Markets ยท 4 hours ago
Work at Home Customer Service Agent (Full-Time & Part-Time) (KY)
Frankfort, KY
Full-time, Part-time
Remote
Entry Level
$12.10/hr - $16.10/hr
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Responsibilities
Listen to customers, understand their needs, and resolve customer issues
Utilize systems and technology to complete account management tasks
Recognize sales opportunity and apply sales skills to upgrade
Explain and position the products and processes with customers
Appropriately escalate customer dissatisfaction with managerial team
Ensure first call resolution through problems solving and effective call handling
Qualification
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Required
Must be 18 years of age or older
High school diploma or equivalent
Excellent organizational, written, and oral communication skills
The ability to type swiftly and accurately (20+ words a minute)
Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
Basic understanding of Windows operating system
Highly reliable with the ability to maintain regular attendance and punctuality
The ability to evaluate, troubleshoot, and follow-up on customer issues
An aptitude for conflict resolution, problem solving and negotiation
Must be customer service oriented (empathetic, responsive, patient, and conscientious)
Ability to multi-task, stay focused and self manage
Strong team orientation and customer focus
The ability to thrive in a fast-paced environment where change and ambiguity prevalent
Excellent interpersonal skills and the ability to build relationships with your team and customers
Benefits
Medical, Dental, and Vision Coverage Options
Paid Time-Off
Regular Raises
Advancement Opportunity
Fun, Engaging Work Environment
Casual Dress Code
Cash and Prize Contests
Company
Mass Markets
Leading America based business process outsourcing (BPO) provider specializing in customer service, inside sales and back-office.
Founded in 2015
501-1,000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase
