Alorica · 17 hours ago

Work at Home Customer Service Agent-Temporary

United States

Full-time

Remote

Entry Level

$16/hr - $16/hr

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Call CenterCustomer Service

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Responsibilities

Assist customers with issues and concerns they are experiencing during the use of the product and/or service

Document call-related information for auditing and reporting purposes

Maintain and update customer information as necessary

Upsell current customers on new or enhanced services

Qualification

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Customer service experienceComputer navigational skillsMicrosoft OfficeWindows 10USB wired headsetEthernet CordCustomer oriented

Required

High school diploma or GED

Customer service experience is a plus

Strong computer navigational skills

Familiarity with Microsoft Office applications (Word, Excel)

Excellent oral and written communication skills

Exceptional listening/comprehension skills

Professional and courteous

Customer oriented

Your Work At Home environment must be in a private residence, located at the address listed on your personnel file.

You will need to provide an Internet/Broadband Internet Connection – DSL or Cable only. No Satellite, Dial-up or Wireless Internet connections.

Your workstation must be connected directly to the Internet with proof that your ISP meets a minimum download speed of 10 Mbps and minimum upload speed of 5 Mbps.

Desktop/laptop computer should not be older than 3 years (no Chromebooks or MacBooks)

Must be equivalent to an i5 or above With minimum of 8GB ram

USB wired headset required (No phone Line)

Hardwire Required: Ethernet Cord (No Wi-Fi)

Windows 10 or 11

Windows firewall enabled

Microsoft Security Essentials and/or Windows Defender must be the ONLY Antivirus