MCI · 12 hours ago
Work-From-Home Customer Service Representative (Full-Time)
Los Angeles, CA
Full-time
Remote
Entry Level
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Responsibilities
Listen to customers, understand their needs, and resolve customer issues
Utilize systems and technology to complete account management tasks
Recognize sales opportunity and apply sales skills to upgrade
Explain and position the products and processes with customers
Appropriately escalate customer dissatisfaction with managerial team
Ensure first call resolution through problems solving and effective call handling
Qualification
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Required
Must be 18 years of age or older
High school diploma or equivalent
Excellent organizational, written, and oral communication skills
The ability to type swiftly and accurately (20+ words a minute)
Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
Basic understanding of Windows operating system
Highly reliable with the ability to maintain regular attendance and punctuality
The ability to evaluate, troubleshoot, and follow-up on customer issues
An aptitude for conflict resolution, problem solving and negotiation
Must be customer service oriented (empathetic, responsive, patient, and conscientious)
Ability to multi-task, stay focused and self-manage
Strong team orientation and customer focus
The ability to thrive in a fast-paced environment where change and ambiguity prevalent
Excellent interpersonal skills and the ability to build relationships with your team and customers
Must be authorized to work in the country where the job is based
Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
Must be willing to submit to drug screening
Benefits
Paid Training
Paid Time Off
Medical, Dental, Vision, Life Insurance
Retirement
Flexible Schedules
Company Laptop
Daily Contests
Prizes
Casual Dress Code
Regular Raises
Company
MCI
MCI is the holding company for a diverse lineup of tech-enabled business service operating companies.
Founded in 2015
5,001-10,000 employees
Funding
Current Stage
Late StageTotal Funding
$4.16M2018-04-09Series Unknown· $4.16M
Leadership Team
Anthony Marlowe
Chief Executive Officer
Company data provided by crunchbase
