Away From Home Travels 2 · 11 hours ago

Work From Home Online Travel Associate

Durham, NC

Full-time

Remote

Entry Level

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Leisure Travel & Tourism

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Responsibilities

Provide outstanding customer service to clients by responding promptly to inquiries, addressing concerns, and offering personalized travel solutions

Assist clients in planning their travel itineraries, including recommending destinations, accommodations, transportation options, and activities based on their preferences and budget

Facilitate bookings for flights, hotels, rental cars, tours, and other travel-related services using online booking platforms or reservation systems

Communicate effectively with clients via phone, email, and online chat to understand their travel needs, provide assistance, and ensure a smooth booking process

Stay up-to-date with travel trends, destination information, and industry developments to offer relevant and accurate travel advice to clients

Proactively identify and resolve any issues or challenges that may arise during the booking process or while clients are traveling, ensuring a positive customer experience

Maintain accurate records of client interactions, travel bookings, payments, and other relevant information in the company's database or CRM system

Promote additional services or travel packages to clients to enhance their travel experience and maximize sales opportunities

Qualification

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Travel PlanningBooking ManagementSalesDocumentation

Required