Be an early applicantLess than 25 applicants

Company

Grainger · 2 days ago

Work from Home Technical Product Support Specialist (HVAC)

Lake Forest, IL

Full-time

Remote

Mid, Senior Level

5+ years exp

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HospitalityIndustrial

Comp. & Benefits

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Responsibilities

Communicate with external customers such as end-users, maintenance technicians and contractors and internal customers including parts and sourcing specialists, sales, and store team members.

Provide excellent technical product support by telephone while using multiple computer programs and applications at the same time to identify a solution and to document the conversation, including navigate websites, conduct web searches, or conduct product searches using Grainger online catalog.

Follow established processes and published schedule when customer need is greatest to help ensure we can support our customers and exceed customer expectations

Use industry-related experience, formal vendor training and on-the-job learning opportunities to achieve and maintain a high level of technical expertise on the products Grainger sells.

Capture and forward feedback product teams about products based on interaction with customers and field team members.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

HVAC systemsFansBlowersVentilationRefrigerationPost-sales supportTechnical product supportComputer proficiency

Required

5+ years of relevant job experience or hands-on field experience in fans, blowers, ventilation, heating, air conditioning, and refrigeration.

Proficiency in computer use and ability to navigate different applications at the same time with multiple screens/ dual monitors.

Benefits

Medical, dental, vision, life, and pet insurance plans and 6 free sessions each year with a licensed therapist to support your emotional wellbeing

6% company contribution to a 401(k) Retirement Savings Plan each pay period, no match required.

Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education and tools

Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.

Company

Grainger

Glassdoor

4.1

As a leading business-to-business organization, more than 4.5 million customers worldwide rely on Grainger for products in categories such as safety, material handling and metalworking, along with services like inventory management and technical support.

Founded in 1927

Savannah, Georgia, USA

10001+ employees