UST · 22 hours ago

Workday Project Manager

Aliso Viejo, CA

Full-time

Remote

Mid Level

$65K/yr - $97K/yr

3+ years exp

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Responsibilities

Lead and manage several Workday AMS customer engagements to ensure high satisfaction and grow UST revenue on accounts

Manage onshore and offshore UST Workday teams

Partner with customer teams live on Workday to support end users via resolving functional and configuration issues, ensuring data integrity, delivering enhancements, and achieving greater process efficiencies.

Manage/support Workday system modules, support semi-annual upgrade processes, and deploy new functionality as approved

Facilitate problem solving between customer resources, and subject matter experts/process owners.

Provides Workday functional oversight for enhancements and development including business process configuration, testing, and other troubleshooting support

Work effectively to support client satisfaction and success, while growing USTs footprint and reputation

Work with our global teams to lead teams and support customer engagements.

Qualification

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Workday experienceHCM certificationPM certificationAccount managementOffshore team leadershipProject managementCustomer satisfaction focus

Required

At least 3+ years of Workday experience in a direct customer facing AMS/post-production support role

HCM or PM certified

Experience working with and leading offshore teams during projects and for ongoing support of Workday modules. This will require being able to take early morning and late evening calls to meet global stakeholders.

Proactive attitude and approach to resolving issues and suggesting solutions

Good organizational skills and an excellent team player

A strong focus on customer satisfaction while effectively managing client expectations

Strong project and account management experience