EVERSANA · 2 days ago

Workforce Coordinator

Chesterfield, MO

Full-time

Remote

Senior Level, Lead/Staff

10+ years exp

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Pharmaceutical

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Responsibilities

Assisting in creating short and long term forecast/capacity plans and ensure sufficient staff facilities are available during peak hours.

Making real-time workforce optimization adjustments based on call volume and activity to achieve service level goals.

Analyzing workforce management and productivity reports to develop recommendations for improved efficiencies

Managing and track Contact Center associates PTO, Attendance, Scheduling and Hours Worked..

Responding to inquiries and difficult questions/scenarios from internal stakeholders and associates

All other duties as assigned

Qualification

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ExcelWordOutlookContact Center experienceWorkforce management