Legal & General America · 2 days ago
Workforce Forecasting & Performance Analyst
United States
Full-time
Remote
Entry, Mid Level
$77K/yr - $105K/yr
2+ years exp
Maximize your interview chancesConsultingFinancial Services
Insider Connection @Legal & General America
Get 3x more responses when you reach out via email instead of LinkedIn.
Responsibilities
Support and maintain forecasting, capacity, and budget models both back office and telephony modelling, both tactical and strategic.
Maintain models used to plan resources and analysis in long term business decisions.
Monitor assumptions & actual results against plan and deliver efficient solutions to real problems that drive employee engagement and business efficiency.
Support contact center projects providing tactical and strategic plans to meet business requirements.
Develop and maintain world class stakeholder relationships that enable business and customer demand success.
Assist the Forecasting and Planning Specialist in the production of insight and performance improvement opportunities.
Weekly build Power Point presentations for distribution and Capacity Plan meetings.
Qualification
Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.
Required
BS/BA Degree in Business or IT
2+ years’ experience in operational roles with delivery record
Experience of working to targets to improve customer, people, or cost metrics
Experience of identifying and making improvements in operational customer facing environments
Experience of basic statistical modelling
Strong analytical/critical thinking skills
Strong stakeholder management skills
Advanced Excel skills
Ability to collaborate and engage people in change
Outstanding verbal and written communication skills
Self-starting to find and deliver on opportunities
Strong organizational skills
Demonstrated proficiency in Microsoft Office Suite and processing documentation/modelling tools
Ability to function in a demanding environment
Flexible regarding work hours and overtime
Preferred
Experience in life insurance industry
Benefits
Sign-on bonus
Long term incentives
Annual bonuses
Legal & General America Annual Incentive Plan
15 vacation days
10 sick days
9 paid holidays
Health, life, and dental insurance
401K with company match up to 6%
Generous time off
Wellbeing initiatives
Company
Legal & General America
Legal & General America currently protects more than 1.4 million people with life insurance coverage.
501-1,000 employees
Funding
Current Stage
Late StageLeadership Team
Farron Blanc
VP of Brokerage Distribution & Strategy
Company data provided by crunchbase
