Sabido · 3 hours ago
Workforce Management Analyst - Patient Service Center, Remote
Lebanon, NH
Full-time
Remote
Mid Level
3+ years exp
Maximize your interview chancesTechnology Information and Internet
Insider Connection @Sabido
Get 3x more responses when you reach out via email instead of LinkedIn.
Responsibilities
Forecast call volumes with high accuracy for intervals, daily, and monthly metrics
Ensure schedule integrity by maintaining accurate agent information and availability
Create and maintain forecast models that predict operational changes
Conduct various analyses and present findings to management
Collaborate with the management team on staffing requirements and service impact
Qualification
Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.
Required
Associates Degree in a business-related field or previous workforce management experience
3+ years of related workforce management and platform experience
2+ years of experience in healthcare or a healthcare contact center
Advanced knowledge of Microsoft Office products (Word, Excel, PowerPoint, Teams, and Outlook)
Excellent verbal and written communication skills
Preferred
Bachelor’s degree preferred or equivalent experience
Lean Six Sigma Certification
Company
Sabido
A free, global, and open microlearning platform.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase
