General Dynamics Information Technology ยท 4 hours ago
Workforce Management Scheduler
Any Location / Remote
Full-time
Onsite
Mid, Senior Level
$54K/yr - $63K/yr
5+ years exp
Maximize your interview chancesInformation Technology
No H1B
U.S. Citizen OnlySecurity Clearance Required
Insider Connection @General Dynamics Information Technology
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Responsibilities
Developing long-range schedules for the assigned programs in alignment with demand forecasts.
Collaborating with the WFM Forecaster to gather and analyze data to inform scheduling decisions
Considering factors such as employee availability, skills, and preferences when developing schedules
Ensuring that schedules are compliant with company policies and labor laws
Monitoring schedules and making adjustments as needed to ensure that they are meeting business objectives
Determining need for shift bids by analyzing forecasts and staffing requirements.
Designing and administering required shift bids
Providing support to Operations leadership with scheduling questions and concerns
Staying abreast with workforce management trends and technologies
Performing additional duties as required
Qualification
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Required
BS/BA in a related field, such as business administration, human resources, or industrial engineering or equivalent experience
5+ or more years of demonstrated experience in scheduling or a related field in a contact center environment
Experience with workforce management software (IEX, NICE, Avaya Workforce Platform, inContact preferred)
Ability and willingness to acquire and maintain required clearances as needed
Advanced proficiency using Microsoft Excel: Build pivot tables, Troubleshoot Macros, Advanced formula creation, Version control
US Citizenship Required
Benefits
401K with company match
Customizable health benefits packages
Collaborative teams of highly motivated critical thinkers and innovators
Internal mobility team dedicated to helping you own your career
Rewards program for high-performing employees
Experience with Government contracts
Variety of medical plan options, some with Health Savings Accounts
Dental plan options
A vision plan
A 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match
Full flex work weeks where possible
A variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave
15 days of paid leave per calendar year to be used for vacations, personal business, and illness
10 paid holidays per year
GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees
Short and long-term disability benefits
Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance
Company
General Dynamics Information Technology
General Dynamics Information Technology has worked across the full spectrum of government and business for decades. It is a sub-organization of General Dynamics.
10,001+ employees
Funding
Current Stage
Late StageLeadership Team
Ben Buckley
Vice President, Business Area
Katharine Murphy
VP Cybersecurity, Preparedness and Enforcement
Recent News
2024-11-21
Company data provided by crunchbase
