56 applicants

Company

Aflac · 1 day ago

Workplace Accommodation Spec

United States

Full-time

Remote

Entry, Mid Level

$42K/yr - $98K/yr

2+ years exp

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Responsibilities

Conducts timely, accurate, and customer-focused workplace accommodation assessments; obtains relevant clinical, vocational, employer, financial, and other information; compares the information to the terms, limitations, and conditions of the contract/administrative services agreement and applicable procedural documents.

Engages in interactive process with employee, reviews accommodation request holistically, in adherence to all applicable laws. Maintains timely communication with customer, provides customer with accurate, detailed, and thorough review enabling the customer to render a timely accommodation decision without delays.

Serves as subject matter expert in ADA, PWFA, and other applicable laws as it relates to workplace accommodations; represent workplace accommodation team internally and externally as an expert in the field.

Acts as a guide and mentor for internal and external partners, answering questions and addressing concerns; works with members and clients on at-work options under the ADA, PWFA, and other applicable laws; participates as needed in client discussions about workplace accommodation offerings.

Documents the claims system in an accurate and comprehensive manner; remains in full compliance with regulatory requirements. Demonstrates an above average level of proficiency in product and claims administration techniques; remains fully compliant with operational standards; meets or exceeds claims team operational metrics.

Maintains a superior level of genuine caring and empathetic customer service throughout all interactions; takes appropriate actions to earn the claimant's and employer's trust and confidence; anticipates customer’s needs and takes action as appropriate.

Works with internal partners to support flexibility, collaboration, creating a positive work environment, consistently maintaining professionalism and integrity, actively taking steps to foster high morale, and demonstrating a dedication to excellence.

Assists in training and mentoring of new staff; stays abreast of industry trends.

Performs other related duties as required.

Qualification

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Disability claims knowledgeADA certificationWorkplace accommodationPublic speakingMedical terminologyMicrosoft OfficeTwo years relevant experienceStress toleranceMath skills

Required

Familiarity with disability claims and concepts related to workplace accommodation administration.

Public Speaking/presentation skills

Good understanding of medical terminology/pathology/anatomy

Articulate verbal and writing skills, decision making, meeting deadlines, working with confidential information

Moderate skills with Microsoft Office and other software applications

Customer service skills

Stress tolerance

Math skills

Ability to multi-task and prioritize

Have a high level of attention to detail

Works well under pressure

Confidence to make claim decisions

Results-driven

High attention to departmental/company procedures/practices

High School Diploma or equivalent

Two plus years of ADA, STD, LOA, workplace accommodation or relevant experience

Demonstrated proficiency in product specific areas of STD, LTD or AM as well as federal and state regulations governing these products and services

Must have or be willing to participate in training to become certified in ADA or workplace accommodation services.

Must agree to complete ADA or workplace accommodation related certification(s), as outlined and required by current departmental policy, within 18 months of hire.

Or an equivalent combination of education and experience