Quantra Technology Solutions ยท 1 day ago
Yardi/MRI Support Analyst
United States
Full-time
Remote
Entry, Mid Level
2+ years exp
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Hiring Manager
Ganesh Kanagaraj
Insider Connection @Quantra Technology Solutions
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Responsibilities
Manage Level 1 & 2 Support: Oversee and handle all tickets and queries from the Client through the helpdesk.
Client Communication: Participate in relevant calls with the Client to maintain strong working relationships, identifying and addressing risks and issues promptly.
Security and Access Management: Maintain the security and access framework within the Yardi/MRI Platform, including user security, permissions, and menus.
Reporting and Analysis: Generate reports and assist with issue analysis as needed.
Platform Maintenance and Enhancement: Support the upkeep and improvement of the Yardi/MRI Platform.
Troubleshooting: Assist in resolving technical and operational issues.
Continuous Learning: Stay updated on new features and updates within the Yardi/MRI suite of products.
Cross-Functional Collaboration: Work with cross-functional teams to ensure smooth operation and integration of the Yardi/MRI Platform with other systems.
Support Consulting Team: Assist the Consulting team in promoting best practices and enhancing the overall user experience of Yardi/MRI.
Administrative Tasks and Special Projects: Perform other administrative tasks and handle special projects as assigned.
Qualification
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Required
2-3 years of experience in a similar role within the Real Estate industry.
Proficiency in Microsoft Office Suite, especially Excel and Word.
Experience with Yardi/MRI products is essential.
Strong attention to detail and accuracy.
Excellent customer service, communication, and interpersonal skills.
Ability to prioritize tasks and manage time effectively in a fast-paced environment.
Proactive problem-solving skills and the ability to work independently as well as part of a team.
Company
Quantra Technology Solutions
Quantra combines process expertise, information technology, and analytical capabilities with operational insight and experience in diverse industries to provide a wide range of services.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase
