The John Stewart Company · 3 days ago
Yardi Specialist II - Remote
San Francisco, CA
Full-time
Remote
Mid Level
$85K/yr - $95K/yr
4+ years exp
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Responsibilities
Provide oversight and maintenance of the Yardi products (Voyager, Rent Café, Aspire)
Evaluate and test new modules and functionality for implementation and rollout
Troubleshoot Yardi application issues
Coordinate system corrections with Yardi support as needed
Mentor, train and support team members
Support the setup of new properties in Yardi, including the conversion of new and existing properties from other software systems (Yardi (Y2Y), Boston Post/MRI, Onesite, Entrata etc.)
Provide recommendations for supporting the Yardi products (Voyager, Rent Café, Aspire)
Lead and manage Yardi-related product rollouts (ex. Mobile Maintenance, Rent Café Workflows, Budget & Forecasting, Asset Management etc.)
Host Go Live training rollout calls for newly converted properties
Lead on the Aspire LMS to ensure training content is up to date and specific to JSCO policy and procedure
Host specified training sessions as determined by team. This will include webinars, and may on occasion include in-person training
Provide recommendations regarding property and accounting staff training
Assist in hosting weekly Yardi Q&A training calls
Assist with Yardi-related customer response efforts on Zendesk – primarily to JSCo staff, as well as vendors and other partners
Help create and maintain macro responses for common help desk tickets
Review completed tickets and reporting to determine and recommend training needs among common ticket submissions
Assist with special projects as assigned by Yardi Systems Manager or Director of Information Systems
Make recommendations to improve the Yardi product utilization for all Yardi platforms
Qualification
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Required
Strong analytical, time management and organizational skills
Strong written and verbal communication skills
Strong project management skills
Ability to assist and support others
Ability to effectively communicate complex technical information to non-technical users
Accurate and attentive to detail
Strong computer application skills in various accounting software systems
Knowledge of the Yardi application including the Affordable Housing module
Working knowledge of accounting principles and accounting and AP policies and procedures
Working knowledge of affordable housing property management program, policies and procedures
Demonstrated knowledge on Microsoft Office programs such as WORD, EXCEL, and OUTLOOK are essential
Demonstrated experience in problem identification, analysis, recommendation of options and development of logical and workable solutions
Ability to work independently and contribute to the team’s success
Demonstrated ability to adapt and function in a diverse environment
At least four years Yardi system experience, preferably in system support and training
Benefits
Medical, dental and vision care; preventative medical care paid at 100%.
Vacation leave of up to ten days per year in the first year.
Up to 72 hours of sick time per year.
Flexible Spending Accounts for Health Care and Dependent Care.
Company paid Life AD&D Long Term Disability.
Free, confidential counseling through our Employee Assistance Program.
Commuter benefit program.
Discounts for AT&T and ClassPass.
$50 annual Wellness Reimbursement.
Matching 401(K) Retirement Savings Plan of up to 2% of your compensation (for any employee who works 20 hours or more per week).
Company
The John Stewart Company
The John Stewart Company is a real estate firm providing finance, management, and construction services.
1,001-5,000 employees
Funding
Current Stage
Late StageLeadership Team
J
Jack Gardner
President and CEO
Company data provided by crunchbase
