200+ applicants

Company

Cloudflare · 5 hours ago

Zero Trust Escalation Engineer

United States

Full-time

Remote

Mid Level

$91K/yr - $111K/yr

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Responsibilities

Address technical issues experienced by customers and internal users in all layers of our Zero Trust offering.

Collaborate with multiple Zero Trust teams to triage, prioritize, reproduce, evaluate impact, delve into client or server logs and source code, and methodically determine root causes.

Communicate updates and estimated time of resolution to stakeholders, including senior management.

Use a wide range of advanced troubleshooting strategies and tools to reproduce and solve the most complex problems.

Develop tooling, write thorough documentation, refine processes, and identify patterns to elevate the quality and efficiency of our management of issues, as well as our software development process.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Zero Trust product knowledgeNetwork-related softwareDebugging TLS proxiesDNS over HTTPS (DoH)Network data analysisScriptingCodingOperational efficiencyDocumentation writing

Required

Depth of knowledge in our Zero Trust product portfolio, technologies, and customer use cases

Demonstrable experience with network-related software and underlying Internet technologies between L4 and L7 (TCP/UDP, DNS, VPNs, VLANs, proxies, etc.)

Experience working with and debugging man-in-the-middle TLS terminating proxies

Knowledgeable of DNS over HTTPS (DoH), DNS over TLS (DoT), and related DNS protocols

Proven track record in tracking and solving problems within complex and distributed environments, both on desktop and on the edge/in the cloud.

Experience capturing and analyzing network data captures to troubleshoot network-related issues (network connectivity, data loss, etc.)

Strong experience in writing scripts or actual code, ideally in languages such as Python, Rust, or Go.

Benefits

Medical/Rx Insurance

Dental Insurance

Vision Insurance

Flexible Spending Accounts

Commuter Spending Accounts

Fertility & Family Forming Benefits

On-demand mental health support and Employee Assistance Program

Global Travel Medical Insurance

Short and Long Term Disability Insurance

Life & Accident Insurance

401(k) Retirement Savings Plan

Employee Stock Participation Plan

Flexible paid time off covering vacation and sick leave

Leave programs, including parental, pregnancy health, medical, and bereavement leave

Company

Cloudflare

Glassdoor

3.3

Cloudflare is a web performance and security company that provides online services to protect and accelerate websites online.

Founded in 2009

San Francisco, California, USA

1,001-5,000 employees

http://www.cloudflare.com

H1B Sponsorship

Cloudflare has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

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Trends of Total Sponsorships

2023 (51)

2022 (91)

2021 (95)

2020 (54)