Salesforce · 11 months ago
AI Engineer - Agentforce
Palo Alto, CA
Full-time
Hybrid
Mid, Senior Level
$231K/yr - $335K/yr
5+ years expSalesforce is a cloud-based software company that provides customer relationship management software and applications. As an AI Engineer, you will drive innovation by designing, fine-tuning, and optimizing the use of Large Language Models for various enterprise use cases, collaborating with interdisciplinary teams to integrate AI technologies into Salesforce’s product ecosystem.
Artificial Intelligence (AI)Cloud ComputingEnterprise SoftwareSaaSSoftwareAgentic AICRMSales Enablement
Responsibilities
Backend Development: Design, implement, and tune robust APIs and API framework-related features that perform and scale in a multi-tenant environment
Design and develop generic, customer-facing objects that promote both ease of use and customization
Prompt Engineering And Optimization: Design and experiment with creative prompts to optimize the performance of LLMs for specific use cases, ensuring accuracy, relevance, and efficiency
Implement techniques like few-shot learning, chain-of-thought prompting, and context tuning to enhance LLM outcomes
LLM Prompt Fine-Tuning: Use pre-trained LLMs (e.g., GPT, Llama, Falcon) for Salesforce-specific applications using prompt engineering and reinforcement learning from human feedback (RLHF)
Build and maintain datasets for training, fine-tuning, and evaluation of LLMs for various use cases
AI Model Evaluation And Deployment: Develop metrics and tools to evaluate model performance, reliability, and fairness
Deploy LLM prompts into production systems, ensuring scalability, security, and efficiency
Collaboration And Research: Collaborate with product managers, engineers, and designers to identify and implement AI-driven solutions
Stay at the forefront of LLM research and emerging technologies to recommend and integrate advancements into Salesforce’s AI strategy
Participate in the team’s on-call rotation to address complex problems in real-time and keep services operational and highly available
Data Science And Insights: Analyze large-scale datasets to uncover patterns, insights, and opportunities for AI applications
Ensure data quality, security, and compliance with industry standards
Qualification
Required
Bachelor's, Master's, or Ph.D. in Computer Science, Data Science, Machine Learning, or a related field
Strong expertise in LLMs/MLMs (e.g., GPT, BERT, T5, Llama) and prompt engineering techniques
5+ years of professional software development experience
High proficiency in Java programming language
Experience in automated testing including unit and functional testing using Java, JUnit, JSUnit
Experience in REST-based API development, API lifecycle management and/or client SDKs development
Solid understanding of both relational and non-relational databases
Ability to translate business needs into AI solutions and communicate complex technical ideas to non-technical stakeholders
Proven experience working in cross-functional teams to deliver impactful results
Ability to effectively communicate and execute with geographically distributed teams
Experience in a fast-paced technical environment with changing priorities
Ability to develop and ship products in quick increments across multiple versions
Preferred
Experience with reinforcement learning techniques such as RLHF
Knowledge of model interpretability, bias mitigation, and ethical AI practices
Proficiency in Python and popular ML frameworks (e.g., PyTorch, TensorFlow, Hugging Face Transformers)
Prior experience in building AI solutions for enterprise software or SaaS platforms
Contributions to open-source NLP or AI projects
Strong background in NLP, ML, deep learning, and/or data preprocessing techniques
Experience with tools for data annotation, curation, and augmentation
Benefits
Competitive compensation package, including benefits, stock options, and performance-based bonuses.
Flexible work arrangements, including remote work options.
A collaborative and inclusive workplace culture that encourages innovation and growth.
Company
Salesforce
Salesforce is a cloud-based software company that provides customer relationship management software and applications.
10001+ employees
H1B Sponsorship
Salesforce has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1883)
2024 (2296)
2023 (1850)
2022 (2849)
2021 (2124)
2020 (1960)
Funding
Current Stage
Public CompanyTotal Funding
$65.38MKey Investors
Starboard ValueEmergence CapitalHalsey Minor
2022-10-18Post Ipo Equity
2004-06-23IPO
2003-01-01Series Unknown· $1M
Leadership Team
Arundhati Bhattacharya
Chairman & Ceo Salesforce India
Kendall Collins
CEO, Missionforce & Government Cloud
Recent News
2026-02-26
2026-02-26
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