Coinbase · 6 months ago
Senior CX Analytics Engineer
United States
Full-time
Remote
Senior Level
$167K/yr - $197K/yr
5+ years expCoinbase is on a mission to increase economic freedom in the world and is seeking a Senior CX Analytics Engineer to join their Customer Experience organization. The role involves driving projects that create meaningful business impact by transforming data into valuable insights and improving customer compliance operations through metrics and self-service tools.
FinTechCrypto & Web3PaymentsBitcoinBlockchainCryptocurrencyTrading Platform
Responsibilities
Improve customer compliance operations by developing bar raising metrics, self-service tools, and deep analyses that drive actionable insights
Collaborate with stakeholders to manage tactical and strategic needs of the business
Proactively identify opportunity areas for improvement including deep dive investigations and processes to better serve our customers
Understand data resources and know when, how, and which best to use for each project
Ability to frame and break down complex business problems into key components and recommend practical solutions
Monitor key performance metrics and use data to identify actionable opportunities to increase efficiency and make high-quality decisions that drive performance improvements
Build a collaborative team environment that fosters efficient execution, innovation, and continuous improvement
Develop and support the analytical technologies that give our team timely, flexible, and structured access to their data
Qualification
Required
5+ years of relevant experience
Advanced SQL and data modeling skills, Python for data analysis experience
Proficient using at least one data visualization product (Looker, Tableau, QuickSight, etc.)
Excellent written and verbal communication skills are required, including experience meeting with and communicating information to senior leadership
Highly collaborative, with an ability to optimally secure inputs from many cross-functional partner teams
Ability to think strategically, formulate appropriate analytical solutions, and execute in order to solve business needs
Preferred
Report automation experience (e.g. using Python, R)
Knowledge of AWS services and cloud computing
Experience with descriptive and inferential statistics
Experience with financial industry regulations
Experience with operations and compliance metrics/data
Experience working directly with or within compliance functions including but not limited to Anti-Money Laundering, Transaction Monitoring, Audit, and Financial Crimes
Benefits
Target bonus
Target equity
Benefits (including medical, dental, vision and 401(k))
Company
Coinbase
Coinbase is a crypto exchange and wallet platform that allows merchants and consumers to buy, sell, and store digital currencies.
1001-5000 employees
H1B Sponsorship
Coinbase has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (181)
2024 (92)
2023 (96)
2022 (284)
2021 (183)
2020 (66)
Funding
Current Stage
Public CompanyTotal Funding
$4.45BKey Investors
ARK Investment ManagementTiger Global ManagementIVP
2025-08-05Post Ipo Debt· $2.6B
2025-03-04Post Ipo Equity· $8M
2024-03-13Post Ipo Debt· $1.1B
Leadership Team
Brian Armstrong
CEO & Co-Founder
Alesia Haas
Chief Financial Officer
Recent News
The Motley Fool
2026-03-01
Crowdfund Insider
2026-02-27
Company data provided by crunchbase