M&T Bank · 10 months ago
Process Improvement Manager I - Hybrid / Buffalo NY or Bridgeport CT
Buffalo, NY
Full-time
Hybrid
Mid Level
$72K/yr - $120K/yr
3+ years expM&T Bank provides banking, investment, insurance, and mortgage financial services. The Process Improvement Manager I is responsible for leading significant process improvement projects and initiatives for individual lines of business, utilizing Six Sigma, LEAN, and Project Management methodologies to enhance efficiency and service quality.
Financial Services
Responsibilities
Direct development of continuous improvement initiatives, generally of less complexity, consult with, and influence internal contacts, creating value and buy-in as the lead process improvement transformation partner
Lead process improvement initiatives through the use of measurements, analysis and discussion of process alternatives to arrive at viable solutions and best practices
Prepare recommendations for presentation to senior management for the prioritization and execution of process re-engineering efforts
Develop project plans and/or execution framework for assigned activities
Identify and document opportunities for process automation (e.g. robotics); develop business case
Communicate project status, issues, and risks to project sponsor on a regular basis
Ensure sustainable measurement systems for key deliverables are in place for each project
Develop business case and project benefits and monitor actual results against projected benefits
Coordinate teams of up to 20 individuals across multiple functions and levels of the organization
May have coaching and mentoring responsibilities for Process Analysts or Six Sigma Green Belts
May support larger strategic Project/Process initiatives working under the direction of higher management
Drive implementation of solutions within the business where required
Responsible for measuring, tracking, and reporting of benefits on an ongoing basis up through one year after project completion
Understand and adhere to the Company’s risk and regulatory standards, policies, and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management
Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable
Complete other related duties as assigned
Qualification
Required
Six Sigma Certification
Bachelor's degree and a minimum of 3 years' relevant work experience, or in lieu of a degree, a combined minimum of 7 years' higher education and/or work experience, including a minimum of 3 years' relevant work experience
Strong verbal and written communication skills
Strong analytical and problem-solving skills to properly deconstruct the problem and determine viable solution options using data as a guide
Experience handling multiple tasks and working under time constraints in support of various assignments
Preferred
Minimum of a bachelor's degree in a technical, finance, or business discipline
Minimum of 4 years' relevant experience
Financial services experience
Previous management experience
Certified Six Sigma Green Belt or Lean or Agile Certification
Self-motivated
Results-driven
Well organized individual
Ability to effectively manage multiple work streams
Ability to forge strong relationships with business stakeholders and colleagues
Company
M&T Bank
Great companies have an enduring sense of purpose.
10001+ employees
H1B Sponsorship
M&T Bank has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (116)
2024 (113)
2023 (84)
2022 (103)
2021 (42)
Funding
Current Stage
Late StageLeadership Team
René Jones
Chairman & Chief Executive Officer
Dan Saper
•Co-Founder/Co-Chairman of Welcome to M&T Bank Affinity Group, Western New York Chapter
Recent News
2025-10-07
2025-10-06
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