CHANEL · 3 months ago
Group Director,MarTech & Client Experience (CX)
New York, NY
Full-time
Hybrid
Director/Executive
$135K/yr - $184K/yr
10+ years expCHANEL is focused on creating an inclusive culture that nurtures personal growth, and they are seeking a Group Director for their Client Experience (CX) Program Management. This role is responsible for leading the orchestration and governance of the digital marketing platform, driving strategic evolution, and ensuring alignment between business needs and technical execution.
BeautyRetailFashionApparelJewelry
Responsibilities
Drive behavioral and lifecycle marketing program strategy and oversee implementation
Develop and manage direct mail and sampling strategies
Drive marketing platform product roadmap in partnership with Business and Tech to support CRM capabilities
Responsible for business sign-off on evolutions that impact digital marketing platform and functional journeys
Lead program and journey prioritization based on business goals and client needs
Ensure seamless governance and execution of marketing automation strategies across multiple channels
Oversee forecasting and inventory of samples and gifts to ensure seamless execution
Support priority campaigns through sampling with a focus on operational efficiency and loyalty-driven tactics
Foster strong relationships with internal teams, effectively bridging Digital, Tech, and Business
Manage vendors relationships to align on strategy and drive execution
Drive innovation and testing to introduce new engagement channels and optimize program performance
Lead the testing strategy to optimize and improve touchpoints within communication journey
Partner with Client Intelligence and Data teams to monitor activated client segments and identify growth opportunities
Manage budgets, SOWs, and vendor negotiations
Lead on-going upskilling and training to maintain cutting-edge expertise within the team
Qualification
Required
Minimum of 10 years in CRM; customer lifecycle and retention marketing with recent required expertise in Salesforce Marketing Cloud
Drive behavioral and lifecycle marketing program strategy and oversee implementation
Develop and manage direct mail and sampling strategies
Drive marketing platform product roadmap in partnership with Business and Tech to support CRM capabilities
Responsible for business sign-off on evolutions that impact digital marketing platform and functional journeys
Lead program and journey prioritization based on business goals and client needs
Ensure seamless governance and execution of marketing automation strategies across multiple channels
Oversee forecasting and inventory of samples and gifts to ensure seamless execution
Support priority campaigns through sampling with a focus on operational efficiency and loyalty-driven tactics
Foster strong relationships with internal teams, effectively bridging Digital, Tech, and Business
Manage vendors relationships to align on strategy and drive execution
Drive innovation and testing to introduce new engagement channels and optimize program performance
Lead the testing strategy to optimize and improve touchpoints within communication journey
Partner with Client Intelligence and Data teams to monitor activated client segments and identify growth opportunities
Manage budgets, SOWs, and vendor negotiations
Lead on-going upskilling and training to maintain cutting-edge expertise within the team
Deep, hands-on Salesforce Marketing Cloud expertise required
Minimum of 10 years leading MarTech, CRM/CDP, customer lifecycle and retention marketing, digital tech strategy and execution
Exceptional story boarding and presentation skills, with proven workflow program management
6+ years improving marketing technical processes or developing strategy
Strong ability to plan and manage CX programs across different platforms, campaigns, and channels
Skilled at connecting the dots between Business and Tech teams to keep projects running smoothly and efficiently
Proven ability to build, develop, and lead high-performing teams, fostering growth and collaboration to deliver strong results
Luxury Retail experience in a matrix environment
Bachelor's degree, or higher, preferred
Preferred
Bachelor's degree, or higher, preferred
Benefits
Wellbeing resources include dedicated paid time off for wellbeing (2-week August Office Closure) and a Wellbeing fund
Family and care giving benefits (inclusive of parental leave, fertility support, MilkStork, and Care.com Membership)
Generous paid time off policies to include vacation, holiday, sick and volunteer days
401K and other incentives
Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program
Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking
Company
CHANEL
CHANEL is provider of latest in fashion & accessories, eyewear, fragrance & beauty, fine jewelry and watches.
10001+ employees
H1B Sponsorship
CHANEL has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (5)
2023 (5)
2022 (5)
2021 (4)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
$757.16M2024-07-30Debt Financing· $757.16M
Leadership Team
Adina Kagan
Head of Strategy & Transformation
Laurence Perrin
Chief Compliance Officer
Recent News
2026-02-24
2026-02-12
The Pickool
2026-01-22
Company data provided by crunchbase