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UNC Health · 1 hour ago

Administrative Specialist

Chapel Hill, NC

Full-time

Onsite

Entry Level

$18.66/hr - $26.51/hr

2+ years exp

UNC Health is an inclusive organization dedicated to improving the health and well-being of the communities it serves. The Administrative Specialist plays a key role in coordinating patient appointments for returning oncology patients, ensuring efficient access to care through complex scheduling and collaboration with clinical teams.

Addiction TreatmentHealth CareHealth DiagnosticsHospitalNon ProfitWellness

Responsibilities

Coordinate and schedule complex return patient appointments across oncology clinics

Maintain and manage scheduling requests through work queues for various disease groups

Float and provide coverage across different oncology administrative teams as needed based on operational needs

Answer and return patient calls, including managing voicemails in a timely and professional manner

Support clinic efficiency by participating in daily huddles and monthly staff meetings

Maintain accurate records and documentation related to scheduling activities

Assist with departmental projects, data collection, and operational improvement efforts

Support the development and implementation of departmental policies and procedures

Collaborate with physicians, nurses, clinic staff, and management to ensure optimal patient access and experience

Participate in quality improvement initiatives within the department

Qualification

Scheduling systemOrganizational skillsAttention to detailMicrosoft OfficeTechnical expertiseCoachingAccountabilityFiscal responsibilityCustomer FocusConflict ResolutionProblem Solving

Required

High School diploma or GED

Two (2) years of clerical or administrative experience

If Bachelor's degree, no years of clerical or administrative experience

If Associate's degree, one (1) year of clerical or administrative experience

Customer Focus: makes the customer and their needs their top priority and goes the extra mile to satisfy their customers. Demonstrates the ability to resolve customer problems

Technical expertise: understands the technical aspects of one's job. Effectively uses Microsoft office products in order to produce reports and documents. Demonstrates the ability to learn and master the scheduling system as appropriate

Coachability: Receptive to feedback, willing to learn and embraces continuous improvement

Accountability: Manages performance to meet expected results. Works to meet the internal/external customer requirements

Fiscal responsibility: Understands the insurance process and seeks to make the best decision/referral in the interest of the customer. Understands the relationship of the budget and resources to the strategic plan

Coaching: Shares information, advice and suggestions to help others to be more successful. Provides appropriate support and acts as a resource depending on the situation and capabilities of the employee

Conflict Resolution: Uses appropriate interpersonal styles and methods to reduce tension or conflict between two or more people. Finds agreement on issues and follows through on implementation

Solving Problems: Uses logic and intuition to arrive at decisions or solutions to problems that achieve the desired outcome