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Commonwealth of Kentucky · 8 hours ago

Administrative Specialist Senior

Frankfort, KY

Full-time

Onsite

Mid, Senior Level

$3,491.98/mo - $3,491.98/mo

3+ years exp

Commonwealth of Kentucky is seeking an Administrative Specialist Senior to support the Department of Vehicle Regulation. The role involves providing assistance to the public and staff, verifying applications for vehicle licensing, and ensuring compliance with regulations.

EmploymentGovernmentTraining

No H1B

Responsibilities

Provides support to IRP customers and Department of Vehicle Regulation staff by conducting advanced level verification of applications submitted for departmental credentials

Using complex data systems such as C View, MCMIS, NAS, IDR, Tyler, IFTA Demographics, MC Portal, Motor Carrier Connect (MCC), and KAVIS

Reviews applications required by Federal and State laws for vehicle licensing, International Registration Plan (IRP) and International Fuel Tax Agreement (IFTA), motor carrier taxes and credentials

Issues, renews, cancels and reinstates credentials and license. Ensures compliance with reciprocal agreements

Collects and processes required fees. Provides override authority when applicable

Issue receipts for completed transactions from Motor Carrier Connect (MCC)

Assist customers with completing supplements, tax filings, renewals, audit bills, penalty and interest, failure to file fees, and account access by providing direction at customer service computers or via phone and email

Monitor walk-in workflow assignments by assessing the One Stop Kiosk traffic flow, assigning customers accordingly and ensuring tickets are resolved timely

Open and login to the Customer One Stop Kiosk each morning, as assigned, to allow customers to sign in for services

Continually monitor the customer traffic to ensure effective customer service is provided

Other duties as assigned