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TeleSolv Consulting · 2 days ago

Administrative Specialist

Charlotte, NC

Full-time

Onsite

Entry Level

2+ years exp

TeleSolv Consulting is a company dedicated to providing solutions to complex problems for organizations. They are seeking an Administrative Specialist to work with the Federal Government, where the primary responsibilities include assisting applicants with their transactions, maintaining program information, and compiling performance reports.

Management Consulting

No H1B

Security Clearance Required

U.S. Citizen Only

Hiring Manager

Selina C.

Responsibilities

Greet and check-in applicants

Verify identity of applicant and confirm that applicant has required documents to complete transactions. Contractor staff will determine customer needs, answer general inquiries and concerns, and ensure that the check-in process is performed in a timely manner to prevent a back-up of customers awaiting assistance

Maintain accessible, up to date written information on program requirements, enrollment process, and other relevant material to expeditiously assist the general public and program members via phone or in person

Notify the Government inspection staff of any information which could adversely affect a person’s application for acceptance into the program

Check applicant-supplied information by accessing government databases

Provide performance reports

Compile data to provide daily performance reports reflecting all activities performed by CBP officers and Contractor staff

Schedule interview appointments in the Trusted Traveler Programs Internal

Assist the public with creating accounts and submitting online applications for initial enrollment, renewal, card replacement, vehicle enrollment and termination, updating mailing address and license plate information

Assist the public with membership card activation